Welcome to MelbourneCabb. By accessing or using our website, booking system, mobile application, or transportation services, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms, you must not use our services.

1. Services Provided

MelbourneCabb provides taxi and private hire transportation services within Melbourne and surrounding areas. Services include:

• Standard taxi bookings

• Airport transfers

• Pre-booked rides

• Corporate travel services

• Special event transportation

All services are subject to availability.

2. Eligibility

By using our services, you confirm that:

• You are at least 18 years of age, or

• You are using the service under supervision of a responsible adult.

You agree to provide accurate, complete, and up-to-date information when booking.

3. Booking and Payments

3.1 Booking Confirmation

A booking is considered confirmed only after you receive confirmation via SMS, email, or website notification.

3.2 Fares

• Fares may vary depending on distance, time, traffic, tolls, airport charges, waiting time, and special requests.

• Estimated fares provided online are indicative only and may vary.

• Additional surcharges may apply during peak hours, public holidays, or special events.

3.3 Payment Methods

We accept approved payment methods including cash, EFTPOS, credit/debit cards, and online payments (where applicable).

You agree to pay all applicable charges related to your ride.

4. Cancellations and Refunds

• Cancellations must be made within a reasonable time before pickup.

• Cancellation fees may apply if a driver has already been dispatched or is waiting at the pickup location.

• Refunds (if applicable) will be processed within a reasonable timeframe.

5. Passenger Responsibilities

Passengers must:

• Provide accurate pickup and drop-off details.

• Treat drivers respectfully.

• Not engage in unlawful, abusive, or unsafe behaviour.

• Not damage the vehicle.

We reserve the right to refuse service if a passenger behaves in a threatening, unsafe, or illegal manner.

Any cleaning or damage costs caused by passengers may be charged to the passenger.

6. Limitation of Liability

To the extent permitted by law:

• MelbourneCabb is not liable for delays caused by traffic, weather conditions, road closures, or unforeseen circumstances.

• We are not responsible for lost, stolen, or damaged personal belongings left in vehicles.

• Our liability is limited in accordance with the Australian Consumer Law.

Nothing in these Terms excludes consumer guarantees that cannot be excluded under Australian law.

7. Intellectual Property

All content on our website, including logos, branding, text, graphics, and software, is the property of MelbourneCabb and may not be copied, reproduced, or distributed without written permission.

8. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Service Availability

We strive to ensure continuous availability of our website and booking system. However, we do not guarantee uninterrupted or error-free access.

We may suspend or modify services at any time without prior notice.

10. Third-Party Services

We may use third-party payment processors, mapping services, or technology providers. We are not responsible for third-party service interruptions or errors.

11. Amendments

We reserve the right to update or modify these Terms and Conditions at any time. Updated terms will be posted on this page with a revised effective date.

Continued use of our services after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes shall be subject to the jurisdiction of the courts of Victoria.