At MelbourneCabb , we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information you provide when you interact with our services, website, booking system, mobile applications, and customer support, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect and process the following types of personal information:

a) Identity & Contact Information

• Full name

• Email address

• Phone number

• Profile photo (if provided)

b) Account & Booking Details

• Booking information (pickup/drop-off addresses, date/time, trip details)

• Booking history

• User preferences and ratings

c) Payment Information

• Billing and payment details (handled securely, and where applicable, through trusted third-party payment providers)

d) Technical & Usage Data

• IP address

• Device type and browser information

• Cookies and analytics data

e) Location Information

With your consent, we may collect precise or approximate location data to enable booking, tracking, and navigation features. This may include location data when the app is running in the foreground or background.

2. How We Collect Your Information

We collect your personal information when you:

• Create or update a user account

• Make a booking online or through our app

• Contact customer support

• Use our website or mobile application

• Provide information via forms, emails, or calls

We may also collect certain information automatically through cookies, analytics tools, and other tracking technologies to enhance your experience and improve our services.

3. How We Use Your Personal Information

We use the collected information for purposes including:

• Facilitating bookings and service delivery

• Communicating with you about your bookings and account

• Processing payments and billing

• Personalising and improving our services

• Responding to your enquiries and feedback

• Analysing service usage and website/app performance

• Complying with relevant laws and safety requirements

4. Disclosure of Your Information

We may share your information with:

• Trusted service providers (e.g., payment processors, customer support tools)

• Regulatory authorities, where required by law

• Partners necessary to provide cab or ride services

• Third parties to comply with legal obligations or protect our rights

We will not sell your personal information to unaffiliated third parties.

5. Cookies and Tracking Technologies

Our website and applications use cookies and similar technologies to:

• Understand how you use our services

• Improve website/app functionality and performance

• Personalise user experiences

You can manage your cookie preferences through your browser settings.

6. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, alteration, disclosure, or destruction. However, no internet system is completely secure, and we cannot guarantee absolute protection.

7. Your Rights and Choices

You may:

• Access and update your personal information

• Request correction of inaccurate or outdated information

• Request deletion of your data (subject to legal requirements)

To request access, update, or delete your information, contact us using the details in the Contact Us section below. Requests will be handled in compliance with applicable law.

8. Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date and Last Updated date.